Rona

1. Community
2. Support Forum
3. Domain Change

Hi there,  Welcome to Box Community and glad to assist!  Note Only primary admins, not co-admins, can add managed domains. Managed domains consist of only second-level and top-level domains, also ...

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• Rona
• January 10, 2025 22:55
• 0 votes

1. Community
2. Support Forum
3. No chat, email or phone support?

Hi Carly,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Meanwhile, we've modified yo...

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• Rona
• January 10, 2025 22:53
• 0 votes

1. Community
2. Support Forum
3. 保存したファイル数の表示について

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• January 10, 2025 22:35
• 0 votes

1. Community
2. Support Forum
3. BOX Graph Connector synchronization cycle

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 10, 2025 22:00
• 0 votes

1. Community
2. Support Forum
3. SOC 2 Report

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• January 10, 2025 21:53
• 0 votes

1. Community
2. Support Forum
3. Not getting Confirmation Mail

Hi Allen, Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's...

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• Rona
• January 10, 2025 21:52
• 0 votes

1. Community
2. Support Forum
3. I can not upgrade my account

Hi Mogens,  Welcome to Box Community and glad to assist! Looks like you're having issue with your upgrade. For assistance, please contact our Sales team and use our live chat function through box.c...

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• Rona
• January 10, 2025 21:43
• 0 votes

1. Community
2. Support Forum
3. Not receiving email notifications when documents are uploaded by clients.

Hi Sara,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 10, 2025 21:40
• 0 votes

1. Community
2. Support Forum
3. New Authenticator Code required

Hi Joseph,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 10, 2025 21:33
• 0 votes

1. Community
2. Support Forum
3. Usage increased after moving files

Hi Takahashi,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes i...

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• Rona
• January 09, 2025 16:36
• 0 votes