Rona

1. Community
2. Support Forum
3. Customer Support - password reset isn't working once signed in

Hi Chelsea,  Welcome to Box Community and glad to assist!  To setup your password, please follow this method: Visit https://app.box.com/reset and enter the email address associated with your Box ...

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• Rona
• April 30, 2025 21:16
• 0 votes

1. Community
2. Support Forum
3. Need Help reseting 2FA for an existing account

Hi Chareef,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 30, 2025 21:14
• 0 votes

1. Community
2. Support Forum
3. Unable to install Box Drive on Windows 11 (22d75dad-658c-3109-91f7-4cb1a0729109)

Hi Jonathan,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 30, 2025 21:12
• 0 votes

1. Community
2. Support Forum
3. Authenticator App

Hi Ema, Welcome to Box Community and glad to assist! Due to privacy reason, you should contact us using the affected email address.  Please submit a support case using this link and guaranteed that...

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• Rona
• April 30, 2025 21:09
• 0 votes

1. Community
2. Support Forum
3. Not receiving password reset email

Hi Will,  Welcome to Box Community and glad to assist!  The said email address is currently linked to a deactivated Box account. If the user would like to use his/her email to setup a new account. ...

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• Rona
• April 30, 2025 21:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. SOC 1 report

Hi Nancy,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 30, 2025 21:00
• 0 votes

1. Community
2. Support Forum
3. Lenteur

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 30, 2025 20:23
• 0 votes

1. Community
2. Support Forum
3. Box not allowing live collaborative work

Hi Fenella,  Welcome to Box Community and glad to assist!  While we investigate, we'd like to ask the following:  Can we confirm the user's permision in this file?  Did the user opened the file vi...

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• Rona
• April 30, 2025 20:19
• -1 votes

1. Community
2. Support Forum
3. Can not upload image to file

Hi there,  Welcome to Box Community and glad to assist!  Please follow the troubleshooting steps to fix your upload issue:  Make sure that your web browser is the latest version of Chrome, Firefox...

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• Rona
• April 30, 2025 19:57
• 0 votes

1. Community
2. Support Forum
3. messages won't/cannot cancel

Hi Richard,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 30, 2025 19:34
• 0 votes