Rona

1. Community
2. Support Forum
3. When uploading from Box to SharePoint by specifying a folder, the upload fails.

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• December 27, 2024 15:08
• -1 votes

1. Community
2. Support Forum
3. Lost folders on Box

Hi there,  Welcome to Box Community and glad to assist!  If your files are missing, you can check your trash to find it.  Notes: When items are deleted from a collaboration folder, both the owner ...

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• Rona
• December 26, 2024 22:13
• 0 votes

1. Community
2. Support Forum
3. New account won't let me create a new password.

Hi Euclid,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• December 26, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. No way to change primary email on Individual Account Type

Hi Dominique,  Welcome to Box Community and glad to assist!  You can change your primary email address to keep all your folders and files. Here's what you can do:  To add an email address: Log in ...

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• Rona
• December 26, 2024 22:06
• 0 votes

1. Community
2. Support Forum
3. Authenticator App

Hi David,  Welcome to Box Community and glad to assist!  For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new tick...

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• Rona
• December 26, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. They don’t have a cancel subscription tab

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• December 26, 2024 20:55
• 0 votes

1. Community
2. Support Forum
3. I did not receive the password reset email

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 26, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Reset the 2FA

Hi Ronnie,  Welcome to Box Community and glad to assist!  For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new tic...

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• Rona
• December 26, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. Need a previous invoice

Hi Cindy,  Welcome to Box Community and glad to assist!  If you have concern regarding your invoice, please reach out to our Billing team by emailing billing@box.com.  Thanks for posting! 

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• Rona
• December 26, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Pop up will not stop

Hi Marina,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• December 26, 2024 20:37
• 0 votes