Rona

1. Community
2. Support Forum
3. Missing folder and subfolders

Hi Denisa,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• April 30, 2025 19:28
• 0 votes

1. Community
2. Support Forum
3. Account size calculation?

Hi Victoria,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 22:09
• 0 votes

1. Community
2. Support Forum
3. Box account not working

Hi Dave,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 21:52
• 0 votes

1. Community
2. Support Forum
3. Account Recovery

Hi Pete,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 29, 2025 21:06
• 1 vote

1. Community
2. Support Forum
3. Upgraded account. All Folders and Files are now missing.

Hi Sean,  Welcome to Box Community and glad to assist!  When you upgrade your Box plan, please expect that you may experience delay in loading your Box contents.  Let it sit for atleast 24 hours, i...

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• Rona
• April 29, 2025 20:59
• 0 votes

1. Community
2. Support Forum
3. storage

Hi there,  Welcome to Box Community and glad to assist!  Looks like you have enough space to upload more files into your Box account.  For the meantime, can we confirm a couple of  details? Do you...

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• Rona
• April 29, 2025 20:53
• 0 votes

1. Community
2. Support Forum
3. Does the folder and files name have a characters limit in Box?

Hi Berenice, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to f...

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• Rona
• April 29, 2025 20:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Just upgraded to Business from Free. How are my 3 seats already taken if I'm the only user

Hi Alexander,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. Thanks for...

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• Rona
• April 29, 2025 20:40
• 0 votes

1. Community
2. Support Forum
3. Setting Up Password Doesn't Work

Hi Tom,  Welcome to Box Community and glad to assist!  To setup your password, please follow this method: Visit https://app.box.com/reset and enter the email address associated with your Box acco...

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• Rona
• April 29, 2025 20:39
• 0 votes

1. Community
2. Support Forum
3. User with the specified login already exist.

Hi Yots, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to furth...

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• Rona
• April 29, 2025 20:36
• 0 votes