Rona

1. Community
2. Support Forum
3. Enterprise Subscription

Hi Samantha,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. Change Email Address

Hi Kent,  Welcome to Box Community and glad to assist! You should start by adding a secondary email:  Log in to box.com and navigate to your Account Settings> Login and email addresses.  Click Lin...

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• Rona
• December 04, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. Hello, I am trying to upgrade my account but it said unable to upgrade I need to go to support.

Hi Brian,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• December 04, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Urgent, unable to add domain, external users

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• December 04, 2024 20:58
• 0 votes

1. Community
2. Support Forum
3. reset 2fa

Hi Michael,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Not able to Upgrade Account

Hi Urooj,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• December 04, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. upgraded account and all folders are lost

Hi Deborah,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Search Feature Not Working

Hi Rebekah,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 19:46
• 0 votes

1. Community
2. Support Forum
3. upgrade plan and payment not processing

Hi Wilton,  Welcome to Box Community and glad to assist! Seems that you've managed to upgrade your Box plan. Let us know if you need further assistance.  Thanks for posting!

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• Rona
• December 04, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. An interfering error message - "1 file upload error"

Hi there,  Welcome to Box Community and glad to assist! To get rid of this error message, please manually reset your Box Drive application.   To reset Box Drive on Windows Exit Box Drive (if it is...

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• Rona
• December 04, 2024 19:38
• 0 votes