Rona

1. Community
2. Support Forum
3. Box Sync Not Running - Windows

Hi Joe,  Welcome to Box Community and glad to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop e...

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• Rona
• December 02, 2024 22:38
• 0 votes

1. Community
2. Support Forum
3. Box desktop no longer working

Hi Dominic,  Welcome to Box Community and glad to assist!  To further assist, can we begin with the following?  Please attach a screenshot of your error, why it stopped working and prompted you to...

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• Rona
• December 02, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Files Missing after upgrade

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 02, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. Files Missing After Upgrade to Business Account

Hi Brian,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions.  We'd love to further ...

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• Rona
• December 02, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Storage Full, but not full

Hi Bilal,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 02, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. Please run script to reset recalculate storage space

Hi there,   Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it i...

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• Rona
• December 02, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Not Account Upgrade

Hi Ozaki,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• December 02, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. RE: Issue with multi-factor authentication

Hi Prathyusha,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 02, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. The link to this shared file or shared folder has been deleted or is not available.

Hi Ueda,  Welcome to Box Community and glad to assist! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the lin...

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• Rona
• December 02, 2024 21:25
• 0 votes

1. Community
2. Support Forum
3. Box Application Authentication

Hi Mohammed, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• December 02, 2024 21:22
• 0 votes