Rona

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Rachel,  Welcome to Box Community and glad to assist!  Adding a personal free user produces this error. This serves as a reminder that you're adding an existing Box user.  Here's what you can do...

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• Rona
• November 22, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. Cannot create a new user (hope you'll have a solution)

Hi Christophe,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 22, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. Two-step verification not working

Hi Marcell,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• November 22, 2024 21:16
• 0 votes

1. Community
2. Support Forum
3. I haven't received the password reset email

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 22, 2024 21:14
• 0 votes

1. Community
2. Support Forum
3. ログインできません

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• November 22, 2024 21:11
• 0 votes

1. Community
2. Support Forum
3. New email address for new admin

Hi Jeff,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 22, 2024 21:10
• 0 votes

1. Community
2. Support Forum
3. Problems download documents from Box

Hi Coral,  Welcome to Box Community and glad to assist!  To help address the issue, can you follow these troubleshooting steps? Updating your browser to the latest version Clearing your browser's ...

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• Rona
• November 21, 2024 22:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. how to access files offline

Hi Laveille,  Welcome to Box Community and glad to assist!  If you have installed Box Drive in your machine, you can access your Box folders offline by making your content available offline.  Note:...

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• Rona
• November 21, 2024 22:23
• 0 votes

1. Community
2. Support Forum
3. Authorization Denied Message when Accepting Invite

Hi Bianca,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 21, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. Auto download of files in box drive

Hi Shailesh,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal ...

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• Rona
• November 21, 2024 21:37
• 0 votes