Rona

1. Community
2. Support Forum
3. Problems downloading from Web Interface

Hi Tomas,  Welcome to Box Community and glad to assist!  If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest ve...

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• Rona
• November 19, 2024 22:17
• 0 votes

1. Community
2. Support Forum
3. Public link not working for me

Hi Cristian, Welcome to Box Community and glad to assist! Could you attach a screenshot of your error  while trying to access the public link(s)? We'd love to further assist! 

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• Rona
• November 19, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Unable to download files

Hi Erik,  Welcome to Box Community and glad to assist! As much as we wanted to follow through, seems that you've managed to exhaust all the basic troubleshooting steps for your download issue. If y...

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• Rona
• November 19, 2024 21:37
• Edited
• -1 votes

1. Community
2. Support Forum
3. Another item with this name already exists in the same folder but which folder??

Hi Yoni,  Welcome to Box Community and glad to assist! Could you try to click on "More Info" and see if it will display the folder location?  Additionally, can I confirm your Operating System and c...

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• Rona
• November 19, 2024 21:29
• 0 votes

1. Community
2. Support Forum
3. incorrect storage

Hi Jonathan,   Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes i...

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• Rona
• November 19, 2024 20:59
• 0 votes

1. Community
2. Support Forum
3. How to cancel my trial ccount

Hi June,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know if you need additional assistance.  We'd love to further assist!

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• Rona
• November 19, 2024 20:58
• 0 votes

1. Community
2. Support Forum
3. how to know Box link owner ?

Hi Ravi,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• November 19, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Restoring accidentally deleted folders and files

Hi Masato,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• November 19, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. Storage saying full but it isn't

Hi Rebecca, Welcome to Box Community and glad to assist! You need to identify which folder gives you this error. From there, please find out who the folder owner and reach out to this user.  Looks ...

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• Rona
• November 19, 2024 20:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not getting Confirmation Mail

Hi Allen,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email ...

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• Rona
• November 19, 2024 20:03
• 0 votes