Rona

1. Community
2. Support Forum
3. Configure Entra ID SSO

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• November 19, 2024 14:44
• 0 votes

1. Community
2. Support Forum
3. Capacity is not displayed correctly

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• November 19, 2024 14:42
• 0 votes

1. Community
2. Support Forum
3. I haven't received the password reset email

Hi there,  Welcome to Box Community and glad to assist! I've investigated our email server logs and the affected email address was placed on our email suppression list. This typically happens when ...

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• Rona
• November 19, 2024 14:24
• 0 votes

1. Community
2. Support Forum
3. I can't add any MFA

Hi Ferran,  Welcome to Box Community and glad to assist!  It shows that your Multi-Factor Authentication is already enabled in your Box account. Please let us know if you still need assistance.  Th...

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• Rona
• November 19, 2024 14:15
• 0 votes

1. Community
2. Support Forum
3. Admin email update

Hi Brandon,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 19, 2024 14:07
• 0 votes

1. Community
2. Support Forum
3. Storage full, I have an Enterprise plan

Hi Vinay,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• November 19, 2024 14:05
• 0 votes

1. Community
2. Support Forum
3. Please complete your Box signup

Hi there,  Welcome to Box Community and glad to assist! For more context, can you tell us more your issue with your Box setup? We'd love to further assist!

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• Rona
• November 19, 2024 14:03
• 0 votes

1. Community
2. Support Forum
3. Access Unavailable

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know if you need additional assistance.  We'd love to further assist!

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• Rona
• November 18, 2024 22:19
• 0 votes

1. Community
2. Support Forum
3. Domain verification failed

Hi Damien,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 18, 2024 22:18
• 0 votes

1. Community
2. Support Forum
3. How to switch the box account associated with Box Drive

Hi there,  Welcome to Box Community and glad to assist! To change your account on Box Drive, you can log out and log in with your preferred Box login crendentials.   To log out on a Mac: Navigate ...

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• Rona
• November 18, 2024 22:16
• 0 votes