Rona

1. Community
2. Support Forum
3. Please cancel my account subscription

Hi Joy,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• October 17, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. oath 2.0 valid only for 60 minutes

Hi there,  Welcome to Box Community and glad to assist!  To answer your inquiry, you can take it to our Developer team by posting it to community.box.com.  We'd love to further assist! 

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• Rona
• October 17, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. 2FA

Hi there,  Welcome to Box Community and glad to assist! We suggest that you use your email linked to your affected Box account and create a ticket so we could address the issue. We'd love to furthe...

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• Rona
• October 17, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. Further verification

Hi Mary,  Welcome to Box Community and glad to assist! If you have concern regarding your account upgrade, please contact our Sales team and use our live chat function via box.com/pricing.  Thanks ...

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• Rona
• October 17, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. New Computer - Lost files

Hi there,  Welcome to Box Community and glad to assist!  Did you installed Box Drive after setting up your machine? Also, did you check in box.com if you can access your missing files there? We'd l...

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• Rona
• October 17, 2024 19:14
• 0 votes

1. Community
2. Support Forum
3. I can only upload files into the root directory

Hi Karim,  Good day!  Please get in touch with the folder owner. Looks like the user has reached his/her storage allocation.  Thanks for posting! 

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• Rona
• October 17, 2024 19:00
• 0 votes

1. Community
2. Support Forum
3. Data Lost

Hi Sheet,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• October 16, 2024 22:16
• 0 votes

1. Community
2. Support Forum
3. Change owner

Hi Chris,  Welcome to Box Community and glad to assist!  Looks like you're trying to take ownership of the user's owned folder. Please be informed that only the folder owner who can initiate this t...

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• Rona
• October 16, 2024 22:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Authentification credentials lost

Hi Patrick, Welcome to Box Community and glad to assist!  It's recommended that you use your affected email account to address your login issue.  Using your affected email account, please open a ne...

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• Rona
• October 16, 2024 22:08
• 0 votes

1. Community
2. Support Forum
3. Synology Cloud Sync spontaneously logs out of Box.com business account

Hi Diane,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting! ...

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• Rona
• October 16, 2024 21:35
• 0 votes