Rona

1. Community
2. Support Forum
3. User not receiving confirmation email or able to edit folders with correct permissions

Hi Christina,  Welcome to Box Community and glad to assist!  If your collaborator's not receiving notifications email, please check out these troubleshooting steps.  Check your Spam/Junk email fol...

• View comment
• Rona
• October 11, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. I can't receive emails from BOX

Hi there,  Welcome to Box Community and glad to assist! I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's...

• View comment
• Rona
• October 11, 2024 19:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to change from business to individual account

Hi Derrick,  Welcome to Box Community and glad to assist! To address your concern, it's best if you could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via ...

• View comment
• Rona
• October 11, 2024 19:13
• 0 votes

1. Community
2. Support Forum
3. Client subscribed by mistake

Hi John,  Welcome to Box Community and glad to assist!  It's best if your client could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via Box Support.  Thank...

• View comment
• Rona
• October 11, 2024 19:11
• 0 votes

1. Community
2. Support Forum
3. Box

Hi Blythe,  Welcome to Box Community and glad to assist!  Looks like you're having trouble accessing a certain file. Can you give us some details regarding this? We'd love to further assist!

• View comment
• Rona
• October 11, 2024 16:43
• 0 votes

1. Community
2. Support Forum
3. Deleted files and folders not in Bin

Hi there,  Welcome to Box Community and glad to assist!  Can I verify if you've already checked your trash in the Box website? To look for your deleted folder/file:  Login to box.com and click on ...

• View comment
• Rona
• October 10, 2024 22:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. 「オンラインの再有効化に使用できません」と案内されます

Hi Kumiko,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 10, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. Replace NAS with Box.com - maximum upload

Hi Wouter,  Welcome to Box Community and glad to assist! If you are thinking about transitioning to Box, you can reach out to our Sales team and use our Live Chat function via box.com/pricing.  Tha...

• View comment
• Rona
• October 10, 2024 20:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset 2FA

Hi there,  Welcome to Box Community and glad to assist!  To help the affected user with her 2FA, we encourage her to open her own ticket via this support link.  We'd love to further assist! 

• View comment
• Rona
• October 10, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Shared Folder with me

Hi Bryan,  Welcome to Box Community and glad to assist! For any questions related to automation, please contact our Developer team via community.box.com.  Thanks for posting! 

• View comment
• Rona
• October 10, 2024 20:42
• 0 votes