Rona

1. Community
2. Support Forum
3. Need help with user who doesn't receive the verification email and the invitation email

Hi Adrian,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• October 08, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. Need help with adding a new member

Hi Michael,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• October 08, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. Lost files

Hi Adrian,  Welcome to Box Community and glad to assist!  Did you lost your files from your local Box folder or desktop folder (folder within your desktop outside of Box)? Also, can you check if yo...

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• Rona
• October 08, 2024 17:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unmanaged Users not showing

Hi Nate,  Welcome to Box Community and glad to assist!  You're likely to get an error while adding a personal free user. This is just a reminder that you're inviting an email address with an existi...

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• Rona
• October 08, 2024 17:02
• 0 votes

1. Community
2. Support Forum
3. can't upload or see any files

Hi there,  Welcome to Box Community and glad to assist!  If you are having trouble uploading files or folders to Box, please try the following troubleshooting steps: Make sure that your web browse...

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• Rona
• October 07, 2024 22:22
• 0 votes

1. Community
2. Support Forum
3. Files are missing while recovering from Trash

Hi there,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• October 07, 2024 22:07
• 0 votes

1. Community
2. Support Forum
3. If the "admin" doesn't need access to the data do we still have to pay for a license for him?

Hi Mike, Welcome to Box Community and glad to assist! Each existing user on a Business account will require license/seat.  Meanwhile, If you deem the account will not be as useful, you can change y...

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• Rona
• October 07, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. How to remove Box icon from Signature frame.

Hi Mohammad, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 07, 2024 20:54
• 0 votes

1. Community
2. Support Forum
3. My personal files are gone but company's files no

Hi Pedro,  Welcome to Box Community and glad to assist! Box and Dropbox are two separate cloud content providers.  Looks like your personal files are currently in your dropbox account. To get it to...

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• Rona
• October 07, 2024 20:52
• Edited
• 1 vote

1. Community
2. Support Forum
3. Files Won't Upload

Hi Mandy,  Welcome to Box Community and glad to assist!  If you are having trouble uploading files or folders to Box, please try the following troubleshooting steps: Make sure that your web browse...

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• Rona
• October 07, 2024 20:40
• 0 votes