Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Comments

1 comment

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    If you are having trouble uploading files or folders to Box, please try the following troubleshooting steps:

    • Make sure that your web browser is the latest version of Chrome, Firefox, Safari, or Edge. An out-of-date browser can cause file upload problems.
    • Clear your browser's cache - If this does not resolve your issue, please proceed to the next step.
    • Verify that you are using one of our supported operating systems.
    • Check that the file name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported. Box supports only Unicode Basic Multilingual Plane (BMP) characters in file and folder names.

      • The following reserved characters are not allowed:

        • < (less than)
        • > (greater than)
        • : (colon)
        • " (double quote)
        • / (forward slash)
        • \ (backslash)
        • | (vertical bar or pipe)
        • ? (question mark)
        • * (asterisk)
      • File/folder names are case-insensitive (no distinction between "a" and "A") and accent-insensitive (no distinction between "a" and "ă"). You can't have a file/folder titled with "Test" and "tèst" in the same directory as the file/folder name must be unique in each directory.
    • Verify that the file or folder's path on Windows machines is under the 255-character Windows limitation. Folder paths that exceed 255 characters may truncate the content's name before uploading to Box.
      • For example: file names will be shortened to the '8.3' convention and contain a tilde character '~': Exampl~1.PDF
    • Make sure you are uploading files smaller than the maximum for your account type. To determine your maximum, click on your initials in the top-right corner of the page and select Account Settings. Then, click on Account and your Max file size will be listed under Account Details.
    • Try uploading using the File upload method instead of Folder upload, or vice versa.
    • If using the Email Upload feature, then please review these for help: 
    • Files that are active like an Outlook PST file may have upload problems. Try copying the active file (i.e. *.PST) file to a separate file and upload the copy instead. 
    • Check your network connection to Box. If connected to the internet with a wireless card, try a wired LAN connection. Check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Folder upload method.
    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall that is impacting performance. If you are attempting to access Box from an office location and experience upload issues, then please contact your IT administrator or internal Help Desk.
    • Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy configuration.
    • For Download issues please see Common Issues with Downloading Files. 

    Hope it helps!

    0
    Comment actions Permalink

Please sign in to leave a comment.