Rona

1. Community
2. Support Forum
3. Drive　リリース　2.41.219　より　ダウンロードできないファイル

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• October 04, 2024 16:32
• 0 votes

1. Community
2. Support Forum
3. I am attempting to setup 2FA for my account and the QR code never loads. When I attempt to use SMS/email verification, I get an error saying they are invalid. I have seen other posts on the community suggesting the same - can you please help?

Hi Adrian,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 04, 2024 16:31
• 0 votes

1. Community
2. Support Forum
3. Can't access my company's account

Hi Chloe,  Welcome to Box Community and glad to assist!  Looks like you haven't been given the access to your Company's folders. To do so, please reach out to your Box Administrator.  Thanks for po...

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• Rona
• October 03, 2024 22:16
• 0 votes

1. Community
2. Support Forum
3. Box accounts - lost access to company folders after accessing a third party's folders

Hi Heather,  Welcome to Box Community and glad to assist! If a shared folder has disappeared, you must contact the folder owner as your access may have been removed/expired.  Thanks for posting! 

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• Rona
• October 03, 2024 22:13
• 0 votes

1. Community
2. Support Forum
3. Storage Limit exceeded.

Hi Matt,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Product Support. For immediate assistance, you should contact your internal helpd...

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• Rona
• October 03, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi Angel,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 03, 2024 22:01
• 0 votes

1. Community
2. Support Forum
3. Need to change my primary email address but unable to verify the domain

Hi Steve,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 03, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. Not receiving notifications for uploaded files

Hi Suji,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 03, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. files uploaded by external member not visible

Hi there,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal hel...

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• Rona
• October 03, 2024 20:30
• 0 votes

1. Community
2. Support Forum
3. Is it possible to share a folder?

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• October 03, 2024 20:28
• 0 votes