Rona

1. Community
2. Support Forum
3. Looking to add external users as non-billed administrator accounts

Hi Christopher, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. New User not receiving confirmation email

Hi there,  Welcome to Box Community and glad to assist! Great news! We're introducing the Suppression List For Administrator. With this new feature, Box Administrator can now check and remove manag...

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• Rona
• September 20, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. colaboration

Hi Widi,  Welcome to Box Community and glad to assist!  With your account tariff, each external collaboration would mean another seat/license count. Which means, there will be an extra charge for e...

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• Rona
• September 20, 2024 21:47
• 0 votes

1. Community
2. Support Forum
3. Hyperlinks Not Working

Hi Ike,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the lin...

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• Rona
• September 20, 2024 21:41
• 0 votes

1. Community
2. Support Forum
3. My authentication app settings have been deleted and I can't log in. I also forgot my backup code. What should I do?

Hi Rob,  Welcome to Box Community and glad to assist! It doesn't show that Multi-Factor Authentication is enabled in your Box account. Do you have alternate Box account?  If so, please create a tic...

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• Rona
• September 20, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Siska, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• September 20, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Not able to see Managed Users on business domain for new Enterprise Account.

Hi James, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. Getting Folder Id from Folder Name in Box integration for Salesforce

Hi Anant, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• September 20, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. macOS Sequoia 15.0 - Firewall

Hi Dustan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Storage Is Inaccurate

Hi Daniel, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2024 20:45
• 0 votes