Rona

1. Community
2. Support Forum
3. Used size is wrong

Hi there, Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may tak...

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• Rona
• September 19, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Subscription by mistake

Hi Luisa,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• September 19, 2024 20:01
• 0 votes

1. Community
2. Support Forum
3. Upgraded plan and most of files are missing and doesn't recover for over 2days

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• September 19, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Upgraded plan, now files won't back-up or show in folders

Hi Mike,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. About capacity

Hi there, Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may tak...

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• Rona
• September 19, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Closeout Checklist Form

Hi Chong, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• September 19, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. incorrect message about storage being full

Hi Jean, Welcome to Box Community and glad to assist!  It shows you've reached your storage allocation. Your current plan has unlimited storage but your Box Administrator can still limit your accou...

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• Rona
• September 19, 2024 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. I Need Help Transferring Ownership

Hi Ian,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Box Account Upgrade

Hi Andrew,  Welcome to Box Community and glad to assist!  To recommend the best plan for your needs, please contact our Sales team through chat in box.com/pricing.  Thanks for posting!

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• Rona
• September 19, 2024 19:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Folders

Hi Elizabeth,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 19:09
• 0 votes