Upgraded plan and most of files are missing and doesn't recover for over 2days

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Box User

• September 19, 2024 07:16

After upgrading from the free plan to the business plan, most of the existing files are gone. It seems that more files are slowly being made available for viewing, but it has been over two full days now and most of them are still not available.

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  Rona

  • September 19, 2024 19:57

  Hi there, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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