Rona

1. Community
2. Support Forum
3. Added to Unlimited Storage Business Account, but storage still says Full

Hi Kristen,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• September 18, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Account showing incorrect storage numbers

Hi there, Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may tak...

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• Rona
• September 18, 2024 20:54
• 0 votes

1. Community
2. Support Forum
3. Zipped Files

Hi Wes,  Welcome to Box Community and glad to assist!  Simply click a zip file to preview it. Box presents you with a list of all the folders and files contained within the zip file. From there you...

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• Rona
• September 18, 2024 20:51
• 0 votes

1. Community
2. Support Forum
3. Storage Used 55.0 GB of 25.0 GB but account is 10GB. Help-me

Hi Roberto,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. Storage Space Inaccuracy

Hi there,  Welcome to Box Community and glad to assist! Looks like the issue lies with your collaborated folder. Please identify the folder owner and reach out to this user. The latter could either...

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• Rona
• September 18, 2024 20:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. "User email is invalid"

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. FIles disappeared after migration

Hi Fabilo,  Welcome to Box Community and glad to assist! Due to your upgrade, your Box contents will be inaccessible during the transition.  This activity may last up to 24 hours and if it goes bey...

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• Rona
• September 18, 2024 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. After upgrading from Personal Pro to Business Plan, I can no longer view my files.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. Not able to add new user, looks like the new user already has an account

Hi Nicolas,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 19:22
• 0 votes

1. Community
2. Support Forum
3. Box AI icon missing off of left side bar after enabling hubs.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 19:19
• 0 votes