Rona

1. Community
2. Support Forum
3. Invalid Phone Number and Eail for 2FA

Hi Christian,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional concern/clarifications, please let us know in the ...

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• Rona
• August 30, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. Help - Box has delays saving my files

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• August 30, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. BoxDrive Installer

Hi LeRoy,  Welcome to Box Community and glad to assist!  Before you install Box Drive, please make sure that you met all the requirements. To check, please see this page.  If you do, you can procee...

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• Rona
• August 30, 2024 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Launching Box Drive

Hi Sam, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 30, 2024 20:57
• 0 votes

1. Community
2. Support Forum
3. Billing

Hi Lourdes,  Welcome to Box Community and glad to assist!  For your payment inquiry, please reach out to our Billing team through billing@box.com or submit a new ticket.  Thanks for posting! 

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• Rona
• August 30, 2024 20:54
• 0 votes

1. Community
2. Support Forum
3. Deleting files does not change my available space

Hi Joyce, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 30, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. I want to cancel my free trial business account.

Hi Mig,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• August 30, 2024 20:49
• 0 votes

1. Community
2. Support Forum
3. The capacity of the storage does not decrease

Hi Hironobu, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 30, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. Unable to manually Add a User: Email already in use in a Box Account but not associated with an enterprise.

Hi Jan,  Welcome to Box Community and glad to assist!  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already h...

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• Rona
• August 30, 2024 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issue with Creating Tags for Uploaded Files Using Box API

Hi there, Welcome to Box Community and glad to assist! For any API-related inquiries, I suggest reaching out to our Developer team by posting this question to community.box.com.  Thanks for posting! 

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• Rona
• August 30, 2024 20:29
• 1 vote