Rona

1. Community
2. Support Forum
3. cannot download file from shared link to secured box account

Hi Joshua,  Welcome to Box Community and glad to assist!  It appears that you've recently cancelled your Box account. If you need further assistance, please feel free to reply in this forum.  We'd ...

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• Rona
• August 05, 2024 20:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder requiring stronger password

Hi Megan, Welcome to Box Community and glad to assist! To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated with ...

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• Rona
• August 05, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. MFA reset needed for user.

Hi there  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 05, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Email notification that content has changed in any of the folders

Hi Dawn, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• August 05, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. Incorrect free space

Hi JB,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 05, 2024 20:39
• 0 votes

1. Community
2. Support Forum
3. Password Reset Link is received but link is broken.

Hi Brian, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• August 05, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Getting 500 error on token generation

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• August 05, 2024 20:32
• 0 votes

1. Community
2. Support Forum
3. Cancellation

Hi Kimberly,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Conso...

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• Rona
• August 05, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. How can I get a new QR code to set up the authenticator app for Box?

Hi there,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• August 05, 2024 20:26
• 0 votes

1. Community
2. Support Forum
3. Not Getting confirmation email after creating new user <personal information-redacted>

Hi Kevin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• August 05, 2024 20:24
• 0 votes