Rona

1. Community
2. Support Forum
3. No able to Upgrade Plan

Hi Roger,  Welcome to Box Community and glad to assist!  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you ...

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• Rona
• April 10, 2025 19:20
• 0 votes

1. Community
2. Support Forum
3. Space not reclaimed

Hi Erick,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• April 10, 2025 19:16
• 0 votes

1. Community
2. Support Forum
3. Adding email address as a user that is already associated with another account

Hi Jose, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 10, 2025 19:14
• 0 votes

1. Community
2. Support Forum
3. Box Quota Exceeded Issue

Hi Brianna,  Welcome to Box Community and glad to assist!  At this point, we highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application f...

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• Rona
• April 10, 2025 19:11
• 0 votes

1. Community
2. Support Forum
3. Accessing account

Hi Daniel,  Welcome to Box Community and glad to assist!  Since Multi-Factor Authentication is enabled, even if you're successful in resetting the user's password you still need to authenticate thr...

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• Rona
• April 10, 2025 19:07
• 0 votes

1. Community
2. Support Forum
3. Problem sharing permissions

Hi Cherian,  Welcome to Box Community and glad to assist!  You can have the affected user to use his/her alternate browser and try accepting his/her invite through the steps below.  To find and res...

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• Rona
• April 09, 2025 22:25
• 0 votes

1. Community
2. Support Forum
3. I am not receiving notification emails.

Hi Yamaura,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a use...

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• Rona
• April 09, 2025 22:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Authenticator Code

Hi Ezra, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address her/his MFA issue.  The link provided will allow you to create a tick...

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• Rona
• April 09, 2025 22:12
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage

Hi Wade,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

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• Rona
• April 09, 2025 22:09
• 0 votes

1. Community
2. Support Forum
3. Box Shuttle (legacy)

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 09, 2025 22:07
• 0 votes