Rona

1. Community
2. Support Forum
3. When I open box.com with my iphone via safari there's an error

Hi there,  Welcome to Box Community and glad to assist!  In order to address this error, please follow the troubleshooting steps:  Updating your browser to the latest version Clearing your browser...

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• Rona
• July 03, 2024 22:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Support with Error Savings Files

Hi Carter,  Welcome to Box Community and glad to assist! Can I confirm if you have Huntress AV installed in your machine? If so, please disable/uninstall it to fix the issue.  Thanks for posting! 

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• Rona
• July 03, 2024 22:10
• 0 votes

1. Community
2. Support Forum
3. Adding user with an existing account

Hi Travis,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Impossible to download files working from home

Hi Aldo,  Welcome to Box Community and glad to assist!  If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest ver...

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• Rona
• July 03, 2024 21:57
• 0 votes

1. Community
2. Support Forum
3. Used Storage is displayed wrong

Hi Olof,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. Storage usage doesn't update

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Windows 11 User "Invalid device" error on editing files

Hi Shawn,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Please clear my folder capacity

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Invalid Device Error

Hi John,  Welcome to Box Community and glad to assist!  Looks like we'll be needing the following details as we continue to investigate,  Can you confirm the affected user's Box version?  Can you ...

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• Rona
• July 03, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. Storage discrepancy | Have 136 MB data but it shows 10 GB storage Used

Hi Akshay,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 03, 2024 21:26
• 0 votes