Rona

1. Community
2. Support Forum
3. Storage is full but it isn't

Hi Joe,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these total...

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• Rona
• June 13, 2024 21:29
• 0 votes

1. Community
2. Support Forum
3. Box Drive PDF Viewing Issue_Access denied

Hi Yanwei,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 21:27
• 0 votes

1. Community
2. Support Forum
3. Disk usage has been showing full for a week even though there are no files.

Hi Erdi,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 21:22
• 0 votes

1. Community
2. Support Forum
3. no space

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 13, 2024 21:21
• 0 votes

1. Community
2. Support Forum
3. storage usage is incorrect

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 13, 2024 21:20
• 0 votes

1. Community
2. Support Forum
3. About SSO cooperation with Microsoft EntraID

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. MFA no back up codes new phone

Hi Pam,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Opening PDF file from Box Drive reporting error Access deined

Hi Kam,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks f...

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• Rona
• June 13, 2024 20:06
• 0 votes

1. Community
2. Support Forum
3. We have a user who is unable to login to Box, they have tried password reset as well, but it doesn't seem to be working

Hi Ishan,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. How to find BOX Instance ID from Admin Console

Hi Nicholas,  Welcome to Box Community and glad to assist!  If you're looking for your Enterprise ID, please follow the steps.  Log in to box.com and navigate to Admin Console> Account & Billing. A...

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• Rona
• June 13, 2024 20:01
• 0 votes