Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Cancellation

    Hi there,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

    1. Community
    2. Support Forum
    3. Cant see comments in Box

    Hi Dahlia, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

    1. Community
    2. Support Forum
    3. Incorrect Storage Full Error

    Hi Jana,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

    1. Community
    2. Support Forum
    3. Access to a folder

    Hi Manuel, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  A...

    1. Community
    2. Support Forum
    3. Can't upgrade account

    Hi Scott,  Welcome to Box Community and glad to assist!  Please contact our Sales team using box.com/pricing and use our Live Chat function to address your inquiry.  Thanks for posting! 

    1. Community
    2. Support Forum
    3. Please clear my folder

    Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

    1. Community
    2. Support Forum
    3. Upgrading from Free to Paid

    Hi Chris,  Welcome to Box Community and glad to assist!  We couldn't troubleshoot at this time. However, you may  contact your Box Administrator to address this with Box Product Support  (https://s...

    1. Community
    2. Support Forum
    3. Payment error in Korea

    Hi Sumi,  Welcome to Box Community and glad to assist!   Please contact our Sales team using box.com/pricing and use our Live Chat function to address your inquiry.  Thanks for posting!

    1. Community
    2. Support Forum
    3. Link removed or unavailable to you

    Hi Becca,   Welcome to Box Community and glad to assist!   This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

    1. Community
    2. Support Forum
    3. Cache files

    Hi Stephane, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!