Rona

1. Community
2. Support Forum
3. Storage display status (trash can is empty)

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 14, 2024 22:48
• 0 votes

1. Community
2. Support Forum
3. Folders and files on Mac greyed out

Hi Duane, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 14, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Cancellation

Hi there,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

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• Rona
• May 14, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Cant see comments in Box

Hi Dahlia, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 14, 2024 21:18
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Full Error

Hi Jana,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 14, 2024 20:45
• 0 votes

1. Community
2. Support Forum
3. Access to a folder

Hi Manuel, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  A...

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• Rona
• May 14, 2024 20:34
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade account

Hi Scott,  Welcome to Box Community and glad to assist!  Please contact our Sales team using box.com/pricing and use our Live Chat function to address your inquiry.  Thanks for posting! 

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• Rona
• May 14, 2024 20:31
• 0 votes

1. Community
2. Support Forum
3. Please clear my folder

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 14, 2024 20:29
• 0 votes

1. Community
2. Support Forum
3. Upgrading from Free to Paid

Hi Chris,  Welcome to Box Community and glad to assist!  We couldn't troubleshoot at this time. However, you may  contact your Box Administrator to address this with Box Product Support  (https://s...

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• Rona
• May 14, 2024 19:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Payment error in Korea

Hi Sumi,  Welcome to Box Community and glad to assist!   Please contact our Sales team using box.com/pricing and use our Live Chat function to address your inquiry.  Thanks for posting!

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• Rona
• May 14, 2024 19:24
• 0 votes