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Access to a folder

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Manuel Herrera

I am getting this error message when try to access information in a folder. I should have access to it as I am part of the team who created the information.

This shared file or folder link has been removed or is unavailable to you.

Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.

How can I find out the owner or open a ticket with Box support to fix the problem?

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  • Rona

    Hi Manuel,

    Welcome to Box Community and happy to assist! 

    As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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  • Magri, Laura

    Hi Manuel, 

    did you get the answer to this question?

    I am facing the same issue, I know the name of the folder, but not the owner, so I don't know to whom send the request.

     

    Thanks

     

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  • Manuel Herrera

    Yes, I did. 

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  • Magri, Laura

    thanks, 

    can you please explain how to find the owner of the folder?

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