Rona

1. Community
2. Support Forum
3. Invoice Time zone

Hi there,  Welcome to Box Community and glad to assist!  Please reach out to our Billing team through billing@box.com or create a new case.   Thanks for posting! 

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• Rona
• May 02, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Disable 2 factor authentication

Hi Ashar,  Welcome to Box Community and glad to assist!  You should contact Product Support using the affected email address. To do so, you can create a new case using this link and we'll get in to...

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• Rona
• May 02, 2024 20:31
• 0 votes

1. Community
2. Support Forum
3. File link coming up as removed even though file is still in folder?!

Hi there,   Welcome to Box Community and glad to assist!   This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• Rona
• May 02, 2024 20:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. File uploads renamed with derived truncated filenames?

Hi Patrick, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. Question mark over box logo on mac. Can't access. What to do?

Hi David,  Welcome to Box Community and glad to assist!  Can we begin by confirming your current Box version and Operating System? It would also be helpful if you could include a screenshot of your...

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• Rona
• May 02, 2024 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folders disappeared in Online box

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!   

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• Rona
• May 02, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. Error Updating Item

Hi Christina,  Welcome to Box Community and glad to assist!  Can we begin by confirming your current Box version and Operating System?  We'd love to further assist! 

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• Rona
• May 02, 2024 20:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot shut box drive down on Mac to reset it

Hi Paul, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Only need 1 signature when sending to multiple targets

Hi Robin, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. Deleted items but still showing no space available

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 02, 2024 20:08
• 0 votes