Rona

1. Community
2. Support Forum
3. The actual storage usage is about 1.5GB, but it shows that 9GB is being used

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 29, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. Storage full but not

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 29, 2024 19:46
• 0 votes

1. Community
2. Support Forum
3. Can't Search Folders

Hi Annika, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  A...

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• Rona
• April 29, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Cant Access Box Files

Hi Mehak,  Welcome to Box Community and glad to assist! To restore specific items in Trash: The steps below apply whether you’re selecting from search results or from all Trash items. Hover to hig...

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• Rona
• April 29, 2024 19:21
• 0 votes

1. Community
2. Support Forum
3. locked out of usafx account

Hi Evan,  Welcome to Box Community and glad to assist! Could you tell us more about your login issue?  We'd love to further assist! 

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• Rona
• April 29, 2024 19:14
• 0 votes

1. Community
2. Support Forum
3. Box Desktop App failed to launch

Hi there, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At...

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• Rona
• April 26, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. back up code to log in

Hi Nick, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 26, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. I have a business account. I don't see option to call Box Support.

Hi Alan, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 26, 2024 21:20
• 0 votes

1. Community
2. Support Forum
3. Password

Hi Brad,  Welcome to Box Community and glad to assist! Kindly change your password using the following instructions. Visit https://app.box.com/reset and enter the email address associated with you...

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• Rona
• April 26, 2024 21:16
• 0 votes

1. Community
2. Support Forum
3. Cannot Create Account After Accepting Invite

Hi Ahmet,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions.  We'd love ...

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• Rona
• April 26, 2024 21:13
• 0 votes