Rona

1. Community
2. Support Forum
3. Issue with co-admin's account file access

Hi there,  Welcome to Box Community and glad to assist!  We suggest that you seek advice from our Developer team through forum.box.com.  Thanks for posting! 

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• Rona
• April 26, 2024 21:10
• 0 votes

1. Community
2. Support Forum
3. <email redacted>

Hi Wanida,  Welcome to Box Community and glad to assist! Please let us know in this forum if you have questions regarding your Box account.  We'd love to further assist! 

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• Rona
• April 26, 2024 21:07
• 0 votes

1. Community
2. Support Forum
3. My storage is full, 9.8 GB, but it's almost empty

Hi Ivan,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• April 26, 2024 21:03
• 0 votes

1. Community
2. Support Forum
3. Deactivated User

Hi Danny, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At...

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• Rona
• April 26, 2024 20:58
• 0 votes

1. Community
2. Support Forum
3. Signing and signing log

Hi Eric,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 26, 2024 19:46
• 0 votes

1. Community
2. Support Forum
3. Unable to download or view files through the browser

Hi Thomas,  Welcome to Box Community and glad to assist! You might need to run the following troubleshooting steps in order to access the shared file.  Updating your browser to the latest version ...

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• Rona
• April 24, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Can't login in to Box Drive on Mac

Hi Katherine,  Welcome to Box Community and glad to assist! Please go ahead and manually reset your Box Drive application.   To manually reset Box Drive on a Mac (File Provider Extension mode) Qui...

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• Rona
• April 24, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Added user cannot access folder

Hi Michael,  Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happen...

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• Rona
• April 24, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. Change phone number and can't 2FA

Hi Maurício,  Welcome to Box Community and glad to assist! Upon checking 2FA is not enabled in your Box account. By any chance, do you have an alternate Box account that's impacted by this issue?  ...

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• Rona
• April 24, 2024 21:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Into Lit: Use Data to Differentiate Instruction

Hi Kathleen, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. ...

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• Rona
• April 24, 2024 20:44
• 0 votes