Rona

1. Community
2. Support Forum
3. Missing documents

Hi Helen, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At...

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• Rona
• April 23, 2024 22:24
• 0 votes

1. Community
2. Support Forum
3. Lost folder full of files after declined a 2 way factor

Hi there,  Welcome to Box Community and glad to assist! Looks like you need to enroll in Multi-Factor Authentication for External Collaboration. As the owner has MFA requirement for external collab...

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• Rona
• April 23, 2024 22:22
• 0 votes

1. Community
2. Support Forum
3. Uploaded file is 0KB

Hi Masaya, Welcome to Box Community and glad to assist!  Just for clarity, are you accessing your PDF file through box.com or your local Box folder?  We'd love to further assist! 

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• Rona
• April 23, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. Box folder is deleted without notice

Hi Billy, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At...

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• Rona
• April 23, 2024 21:23
• 0 votes

1. Community
2. Support Forum
3. How to solve cors error when showing files from Box API in iFrame?

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 21:11
• 0 votes

1. Community
2. Support Forum
3. Storage full but isn't, again...

Hi Charles,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• April 23, 2024 21:08
• 0 votes

1. Community
2. Support Forum
3. Setting up custom subdomain

Hi Cristina, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. Password Change for Gmail sign in

Hi Ingrid,  Welcome to Box Community and glad to assist!  Please reset your password and setup a new one. Visit https://app.box.com/reset and enter the email address associated with your Box accou...

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• Rona
• April 23, 2024 21:03
• 0 votes

1. Community
2. Support Forum
3. 2-Step Verification not working

Hi Leomar, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. I can't log in

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• April 23, 2024 20:49
• 0 votes