Rona

1. Community
2. Support Forum
3. NOT, Out of space

Hi Marcella,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if ...

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• Rona
• April 23, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. MFA Reset needed

Hi Megan, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Incorrect used storage

Hi Sven,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• April 23, 2024 20:45
• 0 votes

1. Community
2. Support Forum
3. Box Sign - Daily Automatic Reminders

Hi Albert, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  A...

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• Rona
• April 23, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Accidentally Deleted Files and Deleted Backup

Hi Babak,  Welcome to Box Community and glad to assist!  As of this message, Please note that this recovery grace period (14-day period after the file/folder disappears from trash) does not apply t...

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• Rona
• April 23, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. Few folders missing from Box Drive

Hi Devyani, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 19:41
• 0 votes

1. Community
2. Support Forum
3. My Box account has dissappeared

Hi Andre,  Welcome to Box Community and glad to assist!  Please follow the troubleshooting steps to help fix your access with your Box account.  Updating your browser to the latest version Clearin...

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• Rona
• April 23, 2024 19:38
• 0 votes

1. Community
2. Support Forum
3. error message

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• April 23, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. My Box Files are all Missing

Hi James,  Welcome to Box Community and glad to assist!  Assuming you're accessing your affected files through shared links, please reach out to the sender/owner in order to gain back your access t...

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• Rona
• April 23, 2024 19:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change Admin user password

Hi James, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 23, 2024 19:04
• 0 votes