Rona

1. Community
2. Support Forum
3. USAfx login trouble

Hi Brandon,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated w...

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• Rona
• April 12, 2024 22:51
• 0 votes

1. Community
2. Support Forum
3. Accidentally Signed up for Account vs Free trial

Hi Morgan,  Welcome to Box Community and glad to assist!  Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field i...

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• Rona
• April 12, 2024 22:48
• 0 votes

1. Community
2. Support Forum
3. Unable to upload the files, as the storage limit is reached even after deleting all the files..

Hi V.Vivek,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. Once again, please ...

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• Rona
• April 12, 2024 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Completely lost all BOX content overnight

Hi Bill,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the...

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• Rona
• April 12, 2024 22:38
• 0 votes

1. Community
2. Support Forum
3. Adding Collaborators Online

Hi there,  Welcome to Box Community and glad to assist!  You can invite collaborators in your file/folder using the following instructions.  Open the Share window. To do this, in your Box files vi...

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• Rona
• April 12, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. How to get Unique ID from files?

Hi Andrew,  Welcome to Box Community and glad to assist!  You can run a folders and files report to obtain your item ID.  Thanks for posting! 

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• Rona
• April 12, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. Upgraded to paid account for add more space and now all my files are gone

Hi David,  Welcome to Box Community and glad to assist!  During your Box upgrade your contents may be unavailable in a short while. This transition shoudn't take more than 24 hours and if it does, ...

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• Rona
• April 12, 2024 20:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Our Vendor Not Able to Log Back in

Hi Chisato,  Welcome to Box Community and glad to assist!  The affected user can create a case of his own. This way, a member of our team will get in touch and help him address his 2FA issue.  We'd...

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• Rona
• April 12, 2024 20:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. External Users last login details?

Hi David,  Welcome to Box Community and glad to assist!  We currently don't offer this feature where you can track your external user's login activity.  For the meantime, you may submit this as a p...

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• Rona
• April 12, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. accidently removed myself as an editor for a subfolder in an account in which I'm the admin

Hi John,  Welcome to Box Community and glad to assist! You should reach out to the folder owner and have him/her to send you a new invitation to access the folder.  Thanks for posting! 

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• Rona
• April 12, 2024 19:17
• 0 votes