Rona

1. Community
2. Support Forum
3. Resend confirmation email

Hi Eduardo,  Welcome to Box Community and glad to assist!  Since your confirmation link has expired, please reset your password in order to get started with Box.  Visit https://app.box.com/reset a...

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• Rona
• March 26, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. "Shared file/folder link has been removed or is unavailable to you"

Hi Marjan,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created ...

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• Rona
• March 26, 2024 19:26
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial

Hi Caren,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you have clarifications.  Thanks for posting! 

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• Rona
• March 26, 2024 19:24
• 0 votes

1. Community
2. Support Forum
3. I'm getting an authentication error in my Box application with JWT authentication.

Hi there, Welcome to Box Community and glad to assist!  Looks like this query should better go to our Developer team through forum.box.com. Rest assured that a member of our team will get in touch ...

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• Rona
• March 26, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Box Reporting 9.4 GB of 10.0 GB used When empty

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 26, 2024 19:16
• 0 votes

1. Community
2. Support Forum
3. Box says it is full when it is not. Please reclaim space

Hi Morten, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 26, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 26, 2024 19:13
• 0 votes

1. Community
2. Support Forum
3. storage capacity

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. I understand that you...

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• Rona
• March 26, 2024 19:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Programmatically accessing shared folder from Enterprise account

Hi Wei,  Welcome to Box Community and glad to assist!  Looks like this query should better go to our Developer team through forum.box.com. Rest assured that a member of our team will get in touch t...

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• Rona
• March 26, 2024 19:08
• 0 votes

1. Community
2. Support Forum
3. Unable to log in

Hi Mohamed,  Welcome to Box Community and glad to assist!  It shows that your Box account does not have Multi-Factor Authentication enabled and perhaps, are you referring on a different Box account...

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• Rona
• March 26, 2024 19:05
• Edited
• 0 votes