Rona

1. Community
2. Support Forum
3. Migration of Users between 2 Box accounts

Hi Chika,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:13
• 0 votes

1. Community
2. Support Forum
3. No "Add User" button to add users

Hi Peter,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Used space is wrong

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 21, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. it says my Storage It says my storage is Full (50.0 GB of 50.0 GB used)... however, I do not have any files in my account?

Hi Keith,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 21, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. adding another email gets me an error

Hi Daniel,  Welcome to Box Community and glad to assist!  You can use the following troubleshooting steps to fix your issue,  Updating your browser to the latest version Clearing your browser's ca...

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• Rona
• March 21, 2024 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. problem

Hi there,  Welcome to Box Community and glad to assist! Can we confirm your current Box version and your Operating System?  We'd love to further assist!

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• Rona
• March 20, 2024 22:16
• 0 votes

1. Community
2. Support Forum
3. Insufficient permission to upload

Hi Sheryl,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 20, 2024 20:49
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage

Hi Tyson,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 20, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. Need to Fetch Group Members using Custom Application with AppOnly Access

Hi Omkar,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 20, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Cannot change password or login to Box drive

Hi Morgan,  Welcome to Box Community and glad to assist!  If you haven't already, kindly reset your password this way.  Visit https://app.box.com/reset and enter the email address associated with ...

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• Rona
• March 20, 2024 20:42
• 0 votes