Rona

1. Community
2. Support Forum
3. Locked out of account

Hi Shazia, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 14, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. Deactivated account

Hi David,  Welcome to Box Community and glad to assist!  Kindly contact our Billing team via billing@box.com to help address your concern with your deactivated account. Rest assured that a member o...

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• Rona
• March 14, 2024 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Corporate Box account - Need to wipe clean all content

Hi Aravind,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  T...

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• Rona
• March 14, 2024 19:10
• 0 votes

1. Community
2. Support Forum
3. I cannot login as a external collaborator

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 13, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Cannot upload any documents to Box, keeps saying "upload failed, something went wrong with your upload" even though I have editor access

Hi Edwina,  Welcome to Box Community and glad to assist!  You should follow these troubleshooting steps that would help with your upload error.  Hope it works!

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• Rona
• March 13, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. The song "Monja".

Hi Klaus,  Welcome to Box Community and glad to assist! Upon checking there's a folder in your account called, "alphabetical listing of Monja." And this folder does not contain any file/folder.  Is...

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• Rona
• March 13, 2024 21:27
• 0 votes

1. Community
2. Support Forum
3. Email Notification Help

Hi Cassidy,  Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happe...

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• Rona
• March 13, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. I want to permanently cancel my account but the instructions don't work

Hi Andrew,  Welcome to Box Community and glad to help! Kindly get in touch with our Cancellation team via cancel@box.com. A member of our team will be in touch shortly and please keep an eye out.  ...

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• Rona
• March 13, 2024 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Impossible to Organize

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 13, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. Cant open file that i have downloaded

Hi Anthony, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 13, 2024 19:51
• 0 votes