Rona

1. Community
2. Support Forum
3. Email link to verify account is not working

Hi Samuel,  Welcome to Box Community and glad to assist!  It shows that your email's already confirmed. However, if you still need a new link to get started with Box. Kindly reset your password and...

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• Rona
• March 08, 2024 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Accept Invite doesn't work

Hi Juan,  Welcome to Box Community and glad to assist!  Let me just clarify a couple of things regarding your folder/file invitation.  Did you check your Box account for pending invitation? If ther...

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• Rona
• March 08, 2024 19:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. This email is pending verification.

Hi Todd, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 08, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. Problem to Upgrade my plan

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 08, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. New Business Plus Plan - Cannot Add Box Shuttle

Hi Coty, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 07, 2024 22:53
• 0 votes

1. Community
2. Support Forum
3. Cannot add existing users

Hi Rachel, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 07, 2024 22:23
• 0 votes

1. Community
2. Support Forum
3. New member unable to use New+ option

Hi Justin,  Welcome to Box Community and glad to assist!  It shows that your Box instance has set a restriction to prevent your managed users from creating their own folders.  To verify and possibl...

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• Rona
• March 07, 2024 22:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage saying full after files were deleted

Hi Malaika, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 07, 2024 22:12
• 0 votes

1. Community
2. Support Forum
3. HOW IS STORAGE FULL WITH AN EMPTY IN-BOX, SENT BOX AND TRASHCAN?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 07, 2024 21:57
• 0 votes

1. Community
2. Support Forum
3. Files stopped showing up

Hi Jason, Welcome to Box Community and glad to assist! Our Engineering team are currently working to fix this issue as soon as possible. Sorry for your trouble and for the meantime updates wil be p...

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• Rona
• March 07, 2024 21:56
• 0 votes