Rona

1. Community
2. Support Forum
3. Incorrect Storage Amount

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• View comment
• Rona
• March 05, 2024 20:25
• 0 votes

1. Community
2. Support Forum
3. Box drive 起動できない

Hi there, Welcome to Box Community and glad to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, th...

• View comment
• Rona
• March 05, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. Urgent - Help

Hi Sian, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• March 05, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. "Storage Used" figure incorrect

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• View comment
• Rona
• March 05, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. storage full

Hi Didimo, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• March 05, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. covert MP4 to MP3

Hi Gene,  Welcome to Box Community and glad to assist!  As of this writing, we don't have an available feature to convert file types. We're sorry for this limitation.  You could use third-party app...

• View comment
• Rona
• March 05, 2024 20:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. I am an admin - how do I reactivate a deactivated account

Hi Cheryl,  Welcome to Box Community and glad to help! Do you have an alternate Box account? It shows that you're currently using an individual account in the forum.  And in order to assist with yo...

• View comment
• Rona
• March 05, 2024 17:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Moving Managed User to External Collaborator

Hi Henco,  Welcome to Box Community and glad to help!  To check which options are available for the affected user. You can advise your Box Administrator to contact Product Support directly by creat...

• View comment
• Rona
• March 05, 2024 17:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access my Box account and needed files shared with me

Hi Benjamin, Welcome to Box Community and glad to assist! You can't create new account using your email address already registered on Box. I've investigated our email server logs and it looks like ...

• View comment
• Rona
• March 05, 2024 14:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaborator invited receives multiple emails reminding them they are invited

Hi there,  Welcome to Box Community and glad to help!  You can advise your invitee to reject this invitation using these instructions.  To reject a pending invitation: In the left menu of your Box...

• View comment
• Rona
• March 05, 2024 14:32
• 0 votes