Rona

1. Community
2. Support Forum
3. I need $540 refunded immediately

Hi Erick,  Welcome to Box Community and glad to help!  Please reach out to our Cancellation team via cancel@box.com regarding your refund queries.  Thanks for posting! 

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• Rona
• March 04, 2024 21:48
• 0 votes

1. Community
2. Support Forum
3. Can't log into box drive after update v2.38.165

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 20:55
• 0 votes

1. Community
2. Support Forum
3. Free Trial

Hi Lisa, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 04, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Box Sync Deleting Folders

Hi Shelby, Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Tha...

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• Rona
• March 04, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. box storage-policies authorization Failed with client credentials grant

Hi David,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. I removed the all data of my account. and removed all the data in the trash. But The amount of my storage does not become zero. Why? Please tell me

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Empty Box showing 15.5 Gb used - script needed please

Hi Nicolas, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 04, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. Unable to add user

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 20:40
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage Shown

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. Incorrect sizing GB in my account

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 20:35
• 0 votes