Rona

1. Community
2. Support Forum
3. Multiple Domains

Hi Chris,  Welcome to Box Community and glad to help! There are three ways to add a new domain.  Add the domain and get a unique code (also known as a hash). Create a new DNS record for the domain...

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• Rona
• February 26, 2024 22:23
• 0 votes

1. Community
2. Support Forum
3. can not share folders any more, and all the previously shared links was disabled

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 22:18
• 0 votes

1. Community
2. Support Forum
3. as-user impersonation not working

Hi Roy, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• February 26, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. STORAGE FULL, BUT IT ISN'T

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 26, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. file upload error

Hi there,  Welcome to Box Community and glad to assist!  It appears that you only have a shared folder present in your Box account. In this case, you should get in touch with the folder owner and e...

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• Rona
• February 26, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Task list not loading

Hi Jillian, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. Error inviting user to join enterprise - deleted email address we want to use

Hi Jay, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. Restoring a removed download link

Hi Johannes,  Welcome to Box Community and happy to help! Once a shared link has expired, we can no longer restore it especially for deleted files. The sender/owner must recover the files and creat...

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• Rona
• February 26, 2024 21:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover deleted files from trash

Hi Rajeshwari, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• February 26, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Email Notifications & Suppression List

Hi Christen, Welcome to Box Community and glad to help! I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens...

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• Rona
• February 26, 2024 20:33
• 0 votes