Rona

1. Community
2. Support Forum
3. Deleted a collaborator by removing email and lost files

Hi Shilpa,  Welcome to Box Community and glad to assist!  You mentioned that the files disappeared right after removing Gabriella as your collaborator. Looks like she's the file owner and please re...

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• Rona
• February 15, 2024 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. i CANCELLED MY ACCOUNT IN NOVEMBER 2023 AND BOX IS STILL BILLING ME

Hi Patricia, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions. We'd love to...

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• Rona
• February 15, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 15, 2024 17:45
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi Michael, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• February 15, 2024 17:44
• 0 votes

1. Community
2. Support Forum
3. Missing content regarding Mac package file format

Hi Yuke, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to get in touch with Premier Services. We'd love to further assist! 

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• Rona
• February 15, 2024 17:42
• 0 votes

1. Community
2. Support Forum
3. Bad Storage Info

Hi Alessandro, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if...

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• Rona
• February 15, 2024 17:40
• 0 votes

1. Community
2. Support Forum
3. my storage is full, but it isn't

Hi Mostafa, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• February 14, 2024 20:57
• 0 votes

1. Community
2. Support Forum
3. Box email verification instantly expires

Hi Anders,  Welcome to Box Community and glad to assist!  Sorry to hear about your issue with your expired links. At this rate, you can use the password reset route to generate a new link and setup...

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• Rona
• February 14, 2024 20:53
• 0 votes

1. Community
2. Support Forum
3. Collaborator email disappears as soon as invite is shared

Hi Katherine, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to get in touch with Premier Services. We'd love to further assist! 

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• Rona
• February 14, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. Relay Workflow Not Working

Hi Nikki, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 14, 2024 20:44
• 0 votes