Rona

1. Community
2. Support Forum
3. Remove seats

Hi Wei, Welcome to Box Community and glad to assist!  You can contact our cancellation team (cancel@box.com) to reduce your seats.  Thanks for posting!

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• Rona
• January 25, 2024 19:29
• 0 votes

1. Community
2. Support Forum
3. External User with Editor Rights Not Working

Hi Kim, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• January 25, 2024 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover account

Hi Mike, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 25, 2024 19:24
• 0 votes

1. Community
2. Support Forum
3. All my files have disappeared

Hi Sarah,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 25, 2024 19:09
• 0 votes

1. Community
2. Support Forum
3. Able to log in but not able to access links

Hi Tanya,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 25, 2024 15:26
• 0 votes

1. Community
2. Support Forum
3. Not updating

Hi Theresa,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 24, 2024 22:45
• 0 votes

1. Community
2. Support Forum
3. Box Storage Limit Reached—but I have unlimited

Hi Tom, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• January 24, 2024 22:41
• 0 votes

1. Community
2. Support Forum
3. Error using Client Credentials property undefined reading "get"

Hi Nicodemus,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• January 24, 2024 22:19
• 0 votes

1. Community
2. Support Forum
3. Cant upload files saying box is full and to upgrade

Hi Ginette,  Welcome to Box Community and glad to assist!  Can you cross it out (x) to suspend the upgrade prompt?  If this thing continues, please let us know in this forum.  Hope it helps! 

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• Rona
• January 24, 2024 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. I have deleted most of my files but storage still full

Hi Tom, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• January 24, 2024 22:00
• 0 votes