Rona

1. Community
2. Support Forum
3. I have deleted most of my files but storage still full

Hi Tom, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• January 24, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. It takes forever for photo thumbnails to load using Box Drive and Windows Explorer crashes/hangs on folders with a large number of files. Any fix for this?

Hi Mark,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• January 24, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Admin Privileges

Hi Marisol, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• January 24, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Trouble adding users

Hi Hanna, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• January 24, 2024 21:54
• 0 votes

1. Community
2. Support Forum
3. 2. Users failed to be added - Error Undefined

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!   

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• Rona
• January 24, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Storage issue

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 24, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. Storage Showing as full

Hi David, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 24, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Change Admin

Hi Bindiya, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions. We'd love to further ass...

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• Rona
• January 24, 2024 21:41
• 0 votes

1. Community
2. Support Forum
3. Using Box in Microsoft 365 Copilot

Hi Ben, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!   

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• Rona
• January 24, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Need to transfer Admin to new person

Hi Beth, Welcome to Box Community and glad to assist!  Change your Box Administrator by following these steps:  While logged in as your organization's Box account Admin, go to Admin Console > User...

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• Rona
• January 24, 2024 21:34
• Edited
• 0 votes