Rona

1. Community
2. Support Forum
3. wrong sizing GB on my account

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 22, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. 2FA setup QR code doesn't show up

Hi Chris,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding 2FA. Let me create a new case and a member of our team will be in touch, pl...

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• Rona
• January 22, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. error "Invalid value 'd_245048553009'. 'parent' with value 'd_245048553009' not found"

Hi Vineesha,  Welcome to Box Community and glad to assist!  You may take it to our developer team for better assistance. Please feel free to use  this forum.  Thanks for posting! 

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• Rona
• January 22, 2024 19:52
• 0 votes

1. Community
2. Support Forum
3. New Org - Consolidate Existing Domain Users

Hi Ryan,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding adding new users. Let me create a new case and a member of our team will be ...

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• Rona
• January 22, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Verify email domain / link email to my account

Hi Jake,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding email domain. Let me create a new case and a member of our team will be in t...

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• Rona
• January 22, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. Authenticator Code

Hi Matthew,  Welcome to Box Community and glad to assist! Since this is a log in issue, we encourage the affected user to create a ticket to allow a member of our team to help her/him address the i...

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• Rona
• January 22, 2024 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't log in with my Box Enterprise account

Hi there, ' Welcome to Box Community and glad to assist!  Seems that you're currently registered on a free individual account with Box. In order to assist with your log in error, please use your En...

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• Rona
• January 22, 2024 19:34
• 0 votes

1. Community
2. Support Forum
3. There was a delay in file synchronization.

Hi there,  Welcome to Box Community and glad to assist!  You may take it to our developer team for better assistance. Please feel free to use  this forum.  Thanks for posting! 

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• Rona
• January 22, 2024 19:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted files

Hi there,  Welcome to Box Community and glad to assist!  As of this message, we can only provide steps to restore your deleted files from box.com. To do so, here's the steps:  To restore specific i...

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• Rona
• January 22, 2024 19:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Limit what users have access to.

Hi there,  Welcome to Box Community and glad to help!  By any chance, are you referring to the icons shown in the left panel on All Files? If not, it would be helpful if you could point out where t...

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• Rona
• January 20, 2024 01:35
• 0 votes