Rona

1. Community
2. Support Forum
3. Error when accepting invite for collaboration folder

Hi Emily,  Welcome to Box Community and glad to help! Does the invite notification sent to the same email address you're using with Box? If not, please request for another invite using your corr...

• View comment
• Rona
• January 12, 2024 20:49
• 0 votes

1. Community
2. Support Forum
3. User permission function

Hi Tien,  Welcome to Box Community and glad to help! Granting edit and move permissions will mean they can delete and download your contents.  And to avoid the latter, you can just create a shared ...

• View comment
• Rona
• January 12, 2024 20:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Urgent missing folders

Hi Andrina,  Welcome to Box Community and glad to help!  Note that when your deleted folders/files disappeared from your trash/bin. I'm afraid we are unable to support file recovery for our Free In...

• View comment
• Rona
• January 12, 2024 16:41
• 0 votes

1. Community
2. Support Forum
3. Accessing files while moving a folder?

Hi Robert, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions.  We'd love to ...

• View comment
• Rona
• January 12, 2024 16:34
• 0 votes

1. Community
2. Support Forum
3. Changing primary email

Hi Alba, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 12, 2024 16:30
• 1 vote

1. Community
2. Support Forum
3. Box ownership transfer question

Hi Naresh,  Welcome to Box Community and glad to help! Please go ahead in transferring the folder ownership and rest assured that both file request links and permissions will remain.  Thanks for po...

• View comment
• Rona
• January 12, 2024 16:27
• 0 votes

1. Community
2. Support Forum
3. Can't Add Collaborators - 4 Days No Support Help, Paying People to Sit....

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• January 12, 2024 15:39
• 0 votes

1. Community
2. Support Forum
3. メール確認リンクの再送信

Hi there,  Welcome to Box Community and glad to help!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, ...

• View comment
• Rona
• January 12, 2024 15:35
• 0 votes

1. Community
2. Support Forum
3. Storage capacity does not match

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• January 12, 2024 15:34
• 0 votes

1. Community
2. Support Forum
3. An error occurred while creating SSO connection COMPLETED

Hi Phanieshwar, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• January 12, 2024 15:33
• 0 votes