Rona

1. Community
2. Support Forum
3. 2 Factor Authentication setup issue

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 20, 2023 20:28
• 0 votes

1. Community
2. Support Forum
3. 2FA authentication is not possible

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 20, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Legal Hold export unavailable

Hi Scott, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 20, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. ライセンスの削除

Hi there,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English...

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• Rona
• December 20, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Please fix my storage size

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 20, 2023 20:23
• 0 votes

1. Community
2. Support Forum
3. Deleted folder and not available in trash

Hi there, Welcome to Box Community and glad to help! Please be infromed that when your files/folders disappeared. We can only guarantee recovery if these files/folders are present from your trash. ...

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• Rona
• December 20, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Only some images are being displayed in image preview on first try

Hi Alexander, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 20, 2023 19:59
• 0 votes

1. Community
2. Support Forum
3. Change billing schedule yearly to monthly

Hi there,  Welcome to Box Community and glad to help! You can reach out to our Billing team by simply creating a case or email them through billing@box.com. Rest assured that a member of our team w...

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• Rona
• December 20, 2023 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Zero help

Hi there,  Welcome to Box Community and glad to help! Regarding your missing files, are these your shared or owned files? If it's the latter you may check your trash/bin icon to locate your missing...

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• Rona
• December 20, 2023 19:49
• 0 votes

1. Community
2. Support Forum
3. Missing Files

Hi Shaun,  Welcome to Box Community and glad to help! Please be infromed that when your files/folders disappeared. We can only guarantee recovery if these files/folders are present from your trash....

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• Rona
• December 20, 2023 19:38
• 0 votes