Rona

1. Community
2. Support Forum
3. Box Sync/Drive problems

Hi David,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 28, 2023 23:16
• 0 votes

1. Community
2. Support Forum
3. A folder deleted from a box remains on another user's screen

Hi there,  Welcome to Box Community and glad to help!  Is the deleted folder still in the affected user's local Box folder? If so, please have him/her to log out and log in from it.  Hope it works! 

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• Rona
• November 28, 2023 23:10
• 0 votes

1. Community
2. Support Forum
3. sync file error

Hi there,  Welcome to Box Community and glad to help! Can you please attach a screenshot of your error in this forum?  We'd love to further assist! 

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• Rona
• November 28, 2023 23:06
• 0 votes

1. Community
2. Support Forum
3. Box Drive Mac Inconsistent file sync

Hi Paul,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 28, 2023 23:04
• 0 votes

1. Community
2. Support Forum
3. where are the files

Hi there,  Welcome to Box Community and glald to help!  Did you logged in to the Box website? If so, try using your alternate browser then try again.  At the moment, I can see folders present from ...

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• Rona
• November 28, 2023 22:59
• 0 votes

1. Community
2. Support Forum
3. Can't complete the login 2-factor authentication

Hi Steve,  Welcome to Box Community and glad to help! Since this is a log in issue, please have the affected user to submit a ticket here.  Thanks for posting!  

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• Rona
• November 28, 2023 22:54
• 0 votes

1. Community
2. Support Forum
3. How can I acess a folder not showing for me?

Hi Alexia,  Welcome to Box Community and glad to help!  Did you received the email notification for this invite? If no, make sure that the invite was sent to your email address linked to your Box a...

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• Rona
• November 28, 2023 22:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. New user not able to receive confirmation email

Hi Pawan,  Welcome to Box Community and glad to help!  Looks like your colleague has successfully created an account with Box since the "email is already taken" prompt has showed up. Instead of sig...

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• Rona
• November 28, 2023 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Download Documents

Hi James,  Welcome to Box Community and glad to help! Looks like it's a shared folder/file you're referring to. Kindly reach out to the owner to grant you the permission to download the folder/file...

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• Rona
• November 28, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. How can I make a folder NOT showing up on Mac

Hi Tori,  Welcome to Box Community and glad to help! As soon as you logged in to Box Drive your entire folder tree will appear into your local Box folder. As of this message, I'm afraid we can't hi...

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• Rona
• November 28, 2023 22:29
• 0 votes