Rona

1. Community
2. Support Forum
3. Client secret Rotation

Hi there,  Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to con...

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• Rona
• November 10, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Folder/files should appear real time in BOX when it is created, modified, moved or deleted.

Hi there,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address your issue. Please keep an eye out and we'll stay in touch.  Thanks for pos...

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• Rona
• November 10, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Cannot create a new account with the email that was used before

Hi Adam,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address your issue. Please keep an eye out and we'll stay in touch.  Thanks for post...

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• Rona
• November 10, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Password reset no mail

Hi Eunsol,  Welcome to Box Community and glad to help!  Your email address is correctly receiving emails from Box and you may want to troubleshoot.  Please check your Spam/Junk email folder. Someti...

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• Rona
• November 10, 2023 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Share Box Relay Track

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 10, 2023 20:14
• 0 votes

1. Community
2. Support Forum
3. Unable to reset password after using Google to login

Hi Jairo, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 10, 2023 20:12
• 0 votes

1. Community
2. Support Forum
3. Desktop redirect not saving after shutdown

Hi Jennifer,  Welcome to Box Community and glad to assist!  It appears that our team has already addressed this inquiry through email. Let us know in this forum if you have questions. Thanks for po...

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• Rona
• November 10, 2023 19:41
• 0 votes

1. Community
2. Support Forum
3. Box stopped and my file crashed

Hi Jiyoung,  Welcome to Box Community and glad to help!  We can only guarantee content recovery for the files/folders that disappered from the  Box website. If you haven't uploaded your missing fil...

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• Rona
• November 10, 2023 19:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Plan cannot be upgraded (payment error)

Hi Jiyoung,  Welcome to Box Community and glad to help!  It shows that you're now working with our Billing team regarding your upgrade issue. Please keep an eye out and we'll stay in touch.  Thanks...

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• Rona
• November 10, 2023 19:24
• 0 votes

1. Community
2. Support Forum
3. Script to Reset Account Storage

Hi Larry, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 10, 2023 19:21
• 0 votes