Rona

1. Community
2. Support Forum
3. Account showing incorrect storage numbers

Hi Ivan, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• November 09, 2023 19:43
• 0 votes

1. Community
2. Support Forum
3. Unable to download data

Hi Karen, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 09, 2023 19:41
• 0 votes

1. Community
2. Support Forum
3. Unable to my password

Hi Erin, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 09, 2023 19:40
• 0 votes

1. Community
2. Support Forum
3. I would like to cancel my trial account immediately (before any charges are incurred). Please confirm receipt of this message and the cancellation 0 Facebook Twitter LinkedIn

Hi David,  Welcome to Box Community and glad to help!  You can follow  these steps to end your Box subscription according to your account tariff. Meanwhile, if you prefer to work with our team plea...

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• Rona
• November 09, 2023 19:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Issue

Hi Robb, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• November 09, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. SSO setup using HENNGE ONE

Hi there,  Welcome to Box Community and glad to help!  You may  visit this article  for the detailed guide in enabling SSO for your Box account. For any further support, please open your ticket her...

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• Rona
• November 09, 2023 19:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. dropping docs in box account

Hi Victoria,  Welcome to Box Community and glad to help!  Looks like you're having trouble uploading files to Box. Can you tell us more about it? And if you happen to be experiencing an error, plea...

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• Rona
• November 09, 2023 00:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot follow an invitation to a folder

Hi Thomas,  Welcome to Box Community and glad to help!  Since the missing folder was shared, you can reach out to the user who invited you to this folder. Have him to resend his invitation to colla...

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• Rona
• November 09, 2023 00:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. There is no way to create a new folder or upload files to the box.

Hi Antonina,  Welcome to Box Community and glad to help!  Looks like you're referring to a folder that you can only access through a shared link. Please note that you can only upload/create new con...

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• Rona
• November 08, 2023 23:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. that account storage limit reached. I checked my account in admin console and i have unlimited storage.

Hi Lizavet,  Welcome to Box Community and glad to help!  Looks like you don't own any contents in your Box account and instead I can see a shared folder. Note that the folder's storage allocation w...

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• Rona
• November 08, 2023 23:43
• Edited
• 0 votes