Rona

1. Community
2. Support Forum
3. 2FA - No access to Authenticator App

Hi Sukesh, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. Box won't install on MacOS Sonoma

Hi Uday,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 31, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. User was deleted system and files apparently are gone

Hi David, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

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• Rona
• October 31, 2023 19:30
• 0 votes

1. Community
2. Support Forum
3. After removing 2-step verification, I can no longer access my files.

Hi there, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 31, 2023 19:22
• 0 votes

1. Community
2. Support Forum
3. Retrieving Files that have been deleted over 30 days

Hi there,  Welcome to Box Community and glad to assist!  We can only guarantee the recovery of your Box files for the next 30 days after its deletion, with additional 14-day grace period. Please no...

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• Rona
• October 30, 2023 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot share link

Hi Mary, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 30, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Make link sharing more accessible in file explorer menu on box drive on Windows 11

Hi Michael, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 30, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Dowmload zip file which had changed original file name and extention

Hi there,  Welcome to Box Community and glad to assist!   Let's see if doing these troubleshooting steps will fix your issue downloading zip files.  Updating your browser to the latest version Cle...

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• Rona
• October 30, 2023 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issue with Files syncing on desktop/Missing files

Hi Fanny,  Welcome to Box Community and glad to assist!  Can we start by confirming your Operating System and your current Box version?  We'd love to further assist! 

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• Rona
• October 30, 2023 21:46
• 0 votes

1. Community
2. Support Forum
3. Box admin...don't want to see everyone's folders in Box Drive

Hi Graig,  Welcome to Box Community and glad to assist!  Essentially, your Box folders will display as you log in to Box Drive. And as of this message, we can't manually select folders to show up i...

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• Rona
• October 30, 2023 21:35
• Edited
• 0 votes