Rona

1. Community
2. Support Forum
3. Unable to access 2FA with a new phone

Hi David,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 23, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Storage Request

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 23, 2023 14:32
• 0 votes

1. Community
2. Support Forum
3. Reset Used Storage

Hi Ron,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if yo...

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• Rona
• October 23, 2023 14:30
• 0 votes

1. Community
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if y...

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• Rona
• October 23, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Box full

Hi Karim,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 23, 2023 14:27
• 0 votes

1. Community
2. Support Forum
3. Account Storage Size Inaccurate

Hi Richard,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, i...

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• Rona
• October 23, 2023 14:26
• 0 votes

1. Community
2. Support Forum
3. Box Full / No Space

Hi Rizwan,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if...

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• Rona
• October 23, 2023 14:23
• 0 votes

1. Community
2. Support Forum
3. no space - store is almost full

Hi Mario,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 23, 2023 14:20
• 0 votes

1. Community
2. Support Forum
3. We can not upload files to the box

Hi Deborah,  Welcome to Box Community and glad to help!  Looks like you don't own any folders in your Box account. Did you try to check your permission in the affected folder? To make sure you have...

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• Rona
• October 20, 2023 23:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder owner is not contactable and has been deleted as an External User

Hi Adam,  Welcome to Box Community and glad to help!  Let me create a case so we could deep dive. A member of our team will be in touch, please keep an eye out.  Thanks for posting!       

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• Rona
• October 20, 2023 23:16
• 0 votes