Rona

1. Community
2. Support Forum
3. Reset Used Storage

Hi Ron,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if yo...

• View comment
• Rona
• October 23, 2023 14:30
• 0 votes

1. Community
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if y...

• View comment
• Rona
• October 23, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Box full

Hi Karim,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

• View comment
• Rona
• October 23, 2023 14:27
• 0 votes

1. Community
2. Support Forum
3. Account Storage Size Inaccurate

Hi Richard,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, i...

• View comment
• Rona
• October 23, 2023 14:26
• 0 votes

1. Community
2. Support Forum
3. Box Full / No Space

Hi Rizwan,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if...

• View comment
• Rona
• October 23, 2023 14:23
• 0 votes

1. Community
2. Support Forum
3. no space - store is almost full

Hi Mario,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

• View comment
• Rona
• October 23, 2023 14:20
• 0 votes

1. Community
2. Support Forum
3. We can not upload files to the box

Hi Deborah,  Welcome to Box Community and glad to help!  Looks like you don't own any folders in your Box account. Did you try to check your permission in the affected folder? To make sure you have...

• View comment
• Rona
• October 20, 2023 23:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder owner is not contactable and has been deleted as an External User

Hi Adam,  Welcome to Box Community and glad to help!  Let me create a case so we could deep dive. A member of our team will be in touch, please keep an eye out.  Thanks for posting!       

• View comment
• Rona
• October 20, 2023 23:16
• 0 votes

1. Community
2. Support Forum
3. I upgraded and now can't access ANY files!!!!

Hi Tracy,  Welcome to Box Community!  Please be informed that as you transition from your old to your new subscription.  Your contents will be inaccessible for a certain amount of time.  Apologies ...

• View comment
• Rona
• October 20, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. New user confirmation email fails to send

Hi Andrew,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for po...

• View comment
• Rona
• October 20, 2023 22:53
• 0 votes