Rona

1. Community
2. Support Forum
3. User Status question

Hi Laveille,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!  

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• Rona
• October 10, 2023 20:37
• 0 votes

1. Community
2. Support Forum
3. Storage says full when it is not

Hi Dalton,  Welcome to Box Community and glad to help!  Looks like you haven't used the entirety of your allocated space. To verify this, log in to box.com> Account Settings> Used Storage. Let us k...

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• Rona
• October 10, 2023 20:12
• 0 votes

1. Community
2. Support Forum
3. Box drive cache limit not working

Hi Paul,  Welcome to Box Community and glad to help!  As of this message, you can't modify your Box Drive location. Meanwhile, see if you could completely clear your Box Drive cache by resetting yo...

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• Rona
• October 10, 2023 20:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to create a same filter to use on different document

Hi Manon,  Welcome to Box Community and glad to help!  For better assistance, we encourage you to create a support case  instead. Rest assured that a member of Product Support team will be in touch...

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• Rona
• October 10, 2023 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't verify my email

Hi Jane,  Welcome to Box Community and glad to help!  When I checked on your Box account it shows you have successfully confirmed your email. However, if you haven't finished setting up your accoun...

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• Rona
• October 10, 2023 19:49
• 0 votes

1. Community
2. Support Forum
3. shared file or folder link has been removed

Hi Jose,  Welcome to Box Community and glad to help!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the lin...

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• Rona
• October 10, 2023 19:42
• 0 votes

1. Community
2. Support Forum
3. File Size Limit for external user?

Hi Markus,  Welcome to Box Community and glad to help!  Each end user's file size limit are implemented regardless if they are uploading on their own or collaborated folders.  The maximum file size...

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• Rona
• October 10, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Unable to uploaded files into my Box account as of today, 10/3/2023

Hi Romona,  Welcome to Box Community and glad to help!  To address your upload issue, we encourage you to run these troubleshooting steps for uploads.  Hope it works! 

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• Rona
• October 10, 2023 19:33
• 0 votes

1. Community
2. Support Forum
3. Reporting Folder and File Size in computable number

Hi Eric, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2023 19:29
• 0 votes

1. Community
2. Support Forum
3. Unable to Connect to Box

Hi Paras,  Welcome to Box Community and glad to help!  When installing Box Sync to your machine, please ensure that you're running the supported Operating System for it to work as expected.  Hope y...

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• Rona
• October 10, 2023 19:27
• 0 votes